Frequently asked questions
How do I gain access to view my images and reports?
If you’re not currently registered with us, please email a request access to email@example.com. Kindly include your contact details and practice number, a technician will make contact with you to ensure that the required software is installed.
What is required to view images on my computer?
A computer similar to or better than the requirements detailed below is needed for streamlined viewing purposes. Upon completion of the registration procedure, a user account and temporary password will be assigned to access the system.
Minimum Hardware and software system requirements:
- Intel Core i3 processor or similar
- 4GB RAM
- 50GB available hard drive space
- Windows 7 (or higher) computer with Internet Explorer 8 (or higher) is supported
- 2Mbps minimum Internet connectivity
How do I access my images and reports?
Both images and reports are available on our PACS website and mobile platform.
I need assistance, how do I contact you?
By emailing firstname.lastname@example.org or dialling our support number on +27 12 997 4548.
Remote support is offered via a Teamviewer session.